Shipping Policy

Shipping Policy

Last updated: July 15, 2026

Processing Times

Please allow 1–3 business days (Monday through Friday) for your order to be processed and shipped. All packages are sent with a tracking code. An express shipping option may be available at checkout.

Delivery Times

Carriers Used

• UPS
• FedEx
• USPS
• DHL

Order Tracking

You can track your order on the Track Your Order page on our website. Use your tracking code or order number for updates.

Important Notes

• Delivery times are estimates and may vary due to carrier delays, weather conditions, or high-demand periods
• Business days exclude weekends and public holidays
• Orders are processed promptly after purchase

Customer Support

For any questions or support:

📧 info@beatrice-walter.com
🌐 beatrice-walter.com

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Quick notes for the US market:

• 6–9 business days is a red flag for US shoppers on a premium/handcrafted brand. Amazon has anchored expectations at 2–5 days. If your fulfillment is from overseas (China/dropship), consider framing it as "handcrafted to order, ships within X days" — turns a weakness into a story that fits the brand.
• Add a shipping cost threshold if free shipping isn't truly universal (e.g. "Free shipping on orders over $X"). US customers abandon carts fast when shipping surprises them at checkout.
• No returns/lost package clause: add a line about what happens if a package is marked delivered but not received (very common USPS issue). Something like "we'll assist in filing a carrier claim" protects you from refund abuse.